Refund Policy

We want you to be satisfied with NetRelay. Because a free 14-day trial is available before purchase, we ask that you evaluate the Software during the trial. The following policy applies to paid licenses.

30-Day Money-Back Guarantee

If NetRelay does not work for you, you may request a full refund within 30 days of purchase. Contact us via the support link in the footer with your order email and license key.

Eligibility

• Request made within 30 days of the original purchase.
• Provide the email used at checkout and the license key.
• We may ask brief questions to help resolve the issue first.

Non-Refundable Cases

• Requests made after 30 days from purchase.
• Abuse, fraud, chargeback abuse, or violations of our Terms of Service.
• License keys that have been shared, resold, or distributed.

How Refunds Are Issued

Approved refunds are returned to the original payment method. Processing time depends on the payment provider (typically a few business days). Once refunded, the associated license key is deactivated.

Contact

To request a refund or ask a question, contact us via the support link in the website footer.

This document is a general template and not legal advice. Adjust the refund window and conditions to match your business and the rules of your payment providers.