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Privacy Policy

Last updated: June 2026

This Privacy Policy explains what information NetRelay collects when you visit this website or purchase a license, and how we use it.

1. Information We Collect

  • Email address — provided at checkout to deliver your license key and order confirmation.
  • Order details — plan, amount, currency, payment gateway, coupon used, and order status.
  • License / device data — a hardware identifier (HWID) sent by the app to bind and verify your license. We do not collect the contents of your network traffic.
  • Feedback — any message and optional email you submit via the feedback form.
  • Technical data — standard server logs and, if enabled, anonymous analytics about site usage.

2. How We Use Your Information

  • To process payments, issue and verify license keys, and provide support.
  • To send transactional emails (license key, order confirmation).
  • To prevent fraud and abuse, and to improve the product and website.

3. Payment Processing

Payments are handled by third-party providers (e.g. VNPay, PayPal) and/or bank transfer. We do not receive or store your full card numbers. Their use of your data is governed by their own privacy policies.

4. Sharing

We do not sell your personal data. We share data only with service providers necessary to operate the service (payment gateways, email delivery) and when required by law.

5. Data Retention

We retain order and license records for as long as necessary to provide the service, comply with legal/accounting obligations, and resolve disputes.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us via the support link in the footer, subject to applicable law and our legal obligations.

7. Cookies & Analytics

The site may use a preference cookie (e.g. language) and, if configured, privacy-respecting analytics to understand usage. Admin sessions use a secure, http-only cookie.

8. Contact

For privacy questions, contact us via the support link in the website footer.

This document is a general template and not legal advice. Please review and adapt it to your business and the privacy laws applicable to you before relying on it.